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Meilleur choix McGraw-Hill Education 
Quality Management Demystified Butterworth-Heinemann 
Total Quality Management: Key Concepts and Case Studies ATD Press 
Quality Management in Learning and Development Notion Press 
The 10 - Day Hotel Management Meilleure Valeur Pearson Education India 
Total Quality Management Asian Productivity Organization 
The 5S's: Five Keys to a Total Quality Environment Routledge 
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